Samsung's contract with independent repair shops has come under scrutiny after leaked documents revealed stringent requirements. The contract mandates repair shops to provide Samsung with detailed customer data, including names, contact information, phone identifiers, and complaint details, through daily dumps. Additionally, shops must immediately destroy any phones with third-party parts. This revelation has led iFixit to end its partnership with Samsung, citing the company's lack of commitment to making repairs accessible and affordable. The Electronic Frontier Foundation (EFF) criticized the contract, calling it onerous and one-sided, and highlighting concerns over excessive data collection and inflated part prices.
Samsung responds after iFixit breaks off repair partnership https://t.co/28VYUlR39F
iFixit says Samsung is too obsessed with glue and high component prices to make the program work. https://t.co/jx73sPy61a
Leaked Contract Shows Samsung Forces Repair Shop To Snitch On Customers https://t.co/EskSjrU37g
iFixit divorces Samsung over lack of real commitment to self-repair program https://t.co/9c4nqzCFpP
iFixit Ends Repair Relationship With Samsung https://t.co/nkky4vNyJo
#Apple’s ‘Crazy’ Repair Rules Are Nothing Compared to #Samsung’s https://t.co/TLX8tZKtiQ https://t.co/N9GSiHBwPg
Have you recently thought about taking your #Samsung phone to an authorized repair shop to have it fixed? You may want to reconsider. https://t.co/XqGECJseim
'Samsung’s approach to repairability does not align with our mission' https://t.co/UvXmRN88XL
“This is exactly the kind of onerous, one-sided ‘agreement’ that necessitates the right-to-repair,” EFF’s Kit Walsh told @404Mediaco. “The data collection is excessive” and it “forecloses competition and allows Samsung to inflate the prices for parts.” https://t.co/lUrdUswVJU
Samsung reportedly requires independent repair stores to rat on customers using aftermarket parts https://t.co/3sds4Vreda
iFixit cuts ties with Samsung as its device repairability proves to be too much of a hassle https://t.co/Vy1iPDvCGD
The Samsung right-to-repair story just got worse https://t.co/q7SqDHMLtm
iFixit Calls It Quits With Samsung Over High Prices—and Glue https://t.co/82ScwwrWXJ
iFixit doubts 'Samsung’s commitment to making repair more accessible,' ends partnership https://t.co/ajrWUh5aYo by @technacity
iFixit claims Samsung isn’t ‘serious about embracing repair,’ ends partnership https://t.co/lB1utDtOL8
Samsung reportedly makes third-party repair shops disclose detailed information about you and your phone https://t.co/EHs6Eh5CzF
iFixit is Breaking Up With Samsung https://t.co/qB27GOGUB7
Leaked contract: Samsung requires independent repair shops to share customer data and disassemble devices that have aftermarket parts after notifying Samsung (@jason_koebler / 404 Media) https://t.co/1Cl1WjZvmP 📫 Subscribe: https://t.co/OyWeKSQRTe https://t.co/seTQxUGEmL
iFixit and Samsung end their partnership; iFixit blames Samsung, saying, "Samsung does not seem interested in enabling repair at scale" (@starfire2258 / The Verge) https://t.co/ZxNokQRlQ6 📫 Subscribe: https://t.co/OyWeKSRpIM https://t.co/tiEb1HWCSw
iFixit is breaking up with Samsung https://t.co/neqtfJRnqp
Leak: Samsung requires independent repair shops to give Samsung the name, contact information, phone identifier, and customer complaint details of everyone who gets their phone repaired at such shops, according to a contract we got. https://t.co/MVjtNszhPz
Scoop: I obtained the contract Samsung requires independent shops to sign to buy phone repair parts from them. It requires: - "Daily" dumps of customer data - The "immediate destruction" of any phones a shop comes across that has third-party parts https://t.co/fvQBVUFCsS