New York's attorney general has filed a lawsuit against SiriusXM, alleging that the company's cancellation process is illegal and makes it difficult for subscribers to cancel their subscriptions. The lawsuit claims that subscribers are required to engage in lengthy phone calls or online chats, taking up to 30 minutes, to cancel their subscriptions. The attorney general argues that this process is burdensome and potentially confrontational, especially for busy individuals trying to work. The lawsuit highlights the need for businesses to streamline cancellation processes and make them more user-friendly.
SiriusXM sued for 'trapping' subscribers in its cancellation process https://t.co/q3QwrPyOBL
SiriusXM is sued by New York State for "trapping subscribers" and making it nearly impossible to cancel a subscription. https://t.co/GYBWd63dbn
SiriusXM Sued, NY Attorney General Claims Service Made It Difficult To Cancel https://t.co/7vRZrvU75S
SiriusXM Sued Over 'Illegal' Cancelation Process, New York Attorney General Says https://t.co/HG7hmcCqnm
What Businesses Can Learn From the SiriusXM Cancellation Lawsuit https://t.co/CsArywsEp9
It takes 30 minutes for a SiriusXM customer to unsubscribe — too long, New York state says. It's suing. https://t.co/WSxxHWJyrk
SiriusXM, facing a lawsuit, continues to break the unwritten law of the internet (@philnickinson - @digitaltrends) https://t.co/SM0eI4yKNn
New York files lawsuit against SiriusXM, alleging company made it tough to cancel subscriptions. https://t.co/BSbGSRZd3D Click the image to read more:
#Sirius XM has long ignored a basic tenet of the internet — that it should be as easy to cancel a subscription as it is to sign up in the first place. https://t.co/61CUbw35xq
These ridiculous cancellation practices should be eradicated entirely. You should be able to sign up and/or cancel online with a couple clicks. Forcing a long and potentially confrontational phone call when people are busy trying to work to pay their bills is a joke. https://t.co/C4WIoMAfDq
The New York AG just sued SiriusXM for its laborious (and they say illegal) cancellation process. You have to either talk to an agent by phone (avg. time of 11 minutes) or online chat (avg. time of 30 minutes) to cancel. https://t.co/LQW181UPlZ
New York’s attorney general says SiriusXM’s annoying cancellation process is actually illegal https://t.co/2nwGBHRmYE