Samsung is facing backlash for reportedly requiring third-party repair shops to disclose detailed customer information and share data with the company, including personal details and device serial numbers. Critics argue that this practice infringes on user privacy and hinders competition in the repair market, leading to inflated prices for parts. The leaked contract reveals the extent of Samsung's demands, prompting concerns about user data security and repair restrictions.
🚨🇺🇸 LEAKED: SAMSUNG DEMANDS USER DATA FROM REPAIR SHOPS A leaked document reveals Samsung had a contract with repair shops that required them to provide personal details, such as name, number, address, and mobile device serial numbers, to Samsung when customers sought their… https://t.co/XrnxLeHfc9
The Harsh Truth Behind Samsung's Phone Repair Program https://t.co/KPhmeGRi4A https://t.co/H4zfYqsFnE
Samsung contract requires repair shops to share customer data, restricts repairs https://t.co/SzffVBZ5br by @nexusben
Samsung reportedly requires independent repair shops to upload personal information https://t.co/DA8qv3DE83 https://t.co/5XLXmHNHXn
The Morning After: Samsung’s secret war on repair https://t.co/bebTMRHuPL
Samsung requires independent repair stores to snitch on you, but it gets worse https://t.co/1FC82K4YJZ
Leaked Contract Shows Samsung Forces Repair Shop To Snitch On Customers https://t.co/EskSjrU37g
#Apple’s ‘Crazy’ Repair Rules Are Nothing Compared to #Samsung’s https://t.co/TLX8tZKtiQ https://t.co/N9GSiHBwPg
Have you recently thought about taking your #Samsung phone to an authorized repair shop to have it fixed? You may want to reconsider. https://t.co/XqGECJseim
'Samsung’s approach to repairability does not align with our mission' https://t.co/UvXmRN88XL
“This is exactly the kind of onerous, one-sided ‘agreement’ that necessitates the right-to-repair,” EFF’s Kit Walsh told @404Mediaco. “The data collection is excessive” and it “forecloses competition and allows Samsung to inflate the prices for parts.” https://t.co/lUrdUswVJU
Samsung reportedly requires independent repair stores to rat on customers using aftermarket parts https://t.co/3sds4Vreda
The Samsung right-to-repair story just got worse https://t.co/q7SqDHMLtm
Samsung reportedly makes third-party repair shops disclose detailed information about you and your phone https://t.co/EHs6Eh5CzF