Manner Coffee, a prominent Chinese coffee chain, is facing criticism following a series of conflicts between its staff and customers. On June 20, a barista in Shanghai was dismissed after throwing ground coffee powder on a customer in response to a complaint. On the same day, another employee reportedly slapped a client in the face over a dispute. An additional altercation occurred at a Pudong location on June 17. The incidents have sparked outrage and highlighted management gaps within the company. Manner Coffee has since apologized and vowed to optimize store operations, reduce waiting times, and address the intense working conditions that may have contributed to the altercations. The company aims to improve customer service and ensure such incidents do not recur.
A string of violent incidents has made people wonder what else is brewing at the Chinese Manner Coffee besides its fresh coffee. This altercation happened at one of its Pudong locations on the 17th. https://t.co/D5Jrq7nKIo
China coffee shop chain feels heat after hard-worked staff lose it with patrons https://t.co/WYvgXAvEZz
China’s Manner Coffee faces criticism over intense working conditions after clashes exposed https://t.co/SkxEOKsUbX
China's Manner Coffee vowed to optimize store operation after clashes between baristas and customer https://t.co/lPKFxs7Lnm
Manner Coffee, one of China’s most popular domestic coffee brands, apologized after a series of conflicts involving baristas and customers whose patience waned after waiting too long for their orders. The coffee chain vowed to reduce the waiting time and pay more attention to its… https://t.co/Eln7vzOg1T
Client Conflicts at China's #Manner Coffee Expose Management Gap https://t.co/O3hIfsHL1r
Chinese coffee chain Manner said a staffer in Shanghai was dismissed after she threw ground coffee powder on a customer yesterday after a complaint. On the same day, an employee at another store in Shanghai reportedly slapped a client in the face over a dispute. https://t.co/D1sqyX33G6
WILD footage appears to show a barista at a NY Starbucks throw a drink at a customer. The customer also alleges that she muttered racist remarks. Do you condone this behavior @Starbucks? https://t.co/0W3NgOwGcs