A major air-traffic control outage in the UK last summer, which affected over 750,000 passengers during the August bank holiday, was exacerbated by engineers working from home (WFH), leading to a delayed response. A preliminary report highlighted poor communication choices and a slow response to the incident as key issues. Engineers 'on standby at home' took 90 minutes to arrive on site and reboot the system after a technical glitch. The chaos not only stranded travelers but also cost airlines approximately £100 million. The incident, involving Nats, has sparked a review, emphasizing the need for better planning and response strategies in critical infrastructure sectors.
Air traffic control chaos which delayed more than 700,000 passengers last August was caused by a ‘lack of planning’ and engineers working from home, an investigation has found. https://t.co/MCwg0R9sD0
Bank holiday air travel chaos fuelled by 'lack of planning' and engineers' remote working, report says Read more🔗 https://t.co/mBLlMTLXs2
Summer flight chaos made worse by engineers working from home, review finds https://t.co/xiOWQaladP
How WFH engineers led to air traffic control meltdown for stranded travellers Regulator reveals chaos at Nats that left 750,000 caught in summer flight delays and cost airlines £100m @caomag11 reports https://t.co/bUVG4lbUIo
Engineers 'on standby at home' during air traffic control meltdown took 90 minutes to arrive on site and reboot system after 'technical glitch' that affected 750,000 passengers over the August bank holiday, report finds https://t.co/4TJMRtejg9 https://t.co/vvNe3XTPAA
[Oops] Working from home made UK air traffic control chaos worse, report finds https://t.co/9VD2GmDlyb via @ft
Engineers in charge of managing UK air traffic control were unable to restore the system when it collapsed last summer because they were working from home, an official report has found ⬇️ https://t.co/aHIVlpnFOD
A major air-traffic control outage last summer in the UK was exacerbated by poor communication choices and a slow response to the incident, a preliminary report finds https://t.co/gV6J6ZycrF
Air traffic chaos went on for hours as engineers were... WFH? https://t.co/pXRzEhNmXK