SoftBank has introduced a new 'emotion-canceling' AI technology designed to transform customer service interactions. This AI, known as SoftVoice, aims to reduce stress levels among call center operators by softening the tone of angry customers' voices. The technology filters out abusive language and negative emotions, providing a 'mental shield' for employees. The initiative is part of a broader trend where contact centers are turning to AI to protect staff from the stress of dealing with upset customers. The technology supports multiple languages and is expected to significantly improve the mental health of call center workers. The Japanese telecommunications giant's real-time voice modification tech seeks to reduce stress in call center staff.
This 'Emotion-Canceling' AI Alters Angry Voices for Call Center Staff https://t.co/dqapiWHoDY
Call Centers Introduce ‘Emotion Canceling’ #AI as a ‘Mental Shield’ for Workers. #SoftBank https://t.co/d6BcJT691c
Softbank plans to cancel out angry customer voices using AI Real-time voice modification tech seeks to reduce stress in call center staff. Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that… https://t.co/7Aygkfcv2Z
These companies want to use AI to make call center jobs less horrible https://t.co/fPzJqEkC0V
Tech giant SoftBank built emotion-canceling AI for its employees https://t.co/MkGVZ0Z36Q
Softbank plans to cancel out angry customer voices using AI | Ars Technica https://t.co/dtSNRXYSNk
New “emotion-canceling” AI tech aims to shield call workers from angry customers https://t.co/lWSaiHiSUh
🤖🇯🇵 AI to the Rescue: Emotion-Canceling Tech Shields Call Center Workers from Harassment! SoftBank's groundbreaking SoftVoice transforms angry customer voices into calm ones, providing a ‘mental shield’ for employees. Is the future dystopian or supportive? https://t.co/B40XWhYut2
Call centers are bolstering their employees’ mental health with AI. I think WTF is the only appropriate response… But it’s not random. Call centers are effectively all about dealing with upset humans. The AI is being used on employees first so they can handle customers later. https://t.co/1USqcS1qDM
Call Centers Introduce ‘Emotion Canceling’ AI as a ‘Mental Shield’ for Workers https://t.co/qcwlBKwnEW https://t.co/pEKmR1tCwG
AI emotion-canceling tech: A game-changer for call center operators! This technology helps call center operators by filtering out abusive language and negative emotions. Learn more about it and the languages it supports ⬇️ https://t.co/RKFj3RfJRL #AItech #CustomerService #AI…
Contact Centers Are Turning to AI Filters to Protect Staff from Angry Customers - CX Today https://t.co/sTDghv6gsQ
"SoftBank’s new ‘emotion canceling’ AI turns customer screams into soft speech. The “emotion cancelling” technology aims to reduce stress levels among call center operators by softening the tone of angry customers’ voices." https://t.co/tMU9C6t6FD https://t.co/P3m7Ey4vhn
How could SoftBank’s new ‘emotion canceling’ AI technology transform the future of customer service interactions? https://t.co/G8U3hVGiks