Call centers are implementing 'Emotion Canceling' AI, like SoftBank's project, to shield workers from stress by altering angry voices of customers. This AI tool aims to calm staff in high-stress environments.
A new SoftBank project aims to protect call centre workers by using artificial intelligence to change irate customers' voices. @urbandirt asks: should it? https://t.co/ieMKvnme5y https://t.co/CcsBY8VhnA
#AI may be comin' for our jobs, but some companies are finding extra novel approaches — using it as a tool to calm staff in high-stress environments such as call centers. https://t.co/jwydJM213C
This 'Emotion-Canceling' AI Alters Angry Voices for Call Center Staff https://t.co/dqapiWHoDY
Call Centers Introduce ‘Emotion Canceling’ #AI as a ‘Mental Shield’ for Workers. #SoftBank https://t.co/d6BcJT691c
Why AI assistants are having such a moment https://t.co/NB0fNnPStZ