Starbucks and Target are investigating a complaint from Blanca Lopez, a Hispanic immigrant, who says a barista at a Starbucks kiosk inside a Target store in Irving, Texas, wrote "What do you call a sick eagle? Illegal" on the lid of her horchata latte on 23 June.
Lopez, who was visiting the store with her two daughters, reported the incident to a manager and kept the cup as evidence. Starbucks said in a statement that it has a “zero-tolerance policy for discriminatory behavior,” while Target apologized and said it is “actively investigating and addressing this.” Neither company has disclosed potential disciplinary measures.
Carlos Quintanilla, head of immigrant-rights group Accion America, has scheduled a protest outside the store for 28 June, calling the message “disturbing” and urging stronger accountability. Lopez said she wants action beyond an apology, arguing that the episode underscores the need for greater cultural sensitivity in customer service.