Kroger has abandoned its self-checkout-only test concept due to customer pushback. The decision comes after customer dissatisfaction with the policy, prompting Kroger to switch away from all-self-checkout at a Dallas store. This move follows a similar decision by Kroger to end an unpopular checkout policy in response to customer feedback. Meanwhile, Walmart and H-E-B, dominant grocers in the San Antonio area, do not accept digital wallets and tap-to-pay cards, leading to frustration among customers.
Kroger ends unpopular checkout policy after customer pushback https://t.co/lowc17foMP
"Customer feedback" has Kroger switching away from all-self-checkout at a Dallas store. https://t.co/UyMGq7smY0
Neither Walmart nor H-E-B — the dominant grocers in the San Antonio area — accept digital wallets and tap-to-pay cards. “Love everything about H-E-B and have for 40 years except this one thing pisses me off.” https://t.co/my4ygHnkcB https://t.co/jBV2JQzxXB
NO CASHIERS: Kroger has given up on its self-checkout-only test concept after customer pushback. https://t.co/JImu1AIuOK
Kroger ends unpopular checkout policy after customer pushback https://t.co/CVnem3Kl1D