The use of AI in various industries has been widespread, but its impact on customer service and job displacement remains a topic of debate. While some believe that AI may not fully replicate human connection in customer service, others see potential for new job creation and a shift in the labor market. The 4th Industrial Revolution, as stated by Klaus Schwab, is expected to bring significant changes to how we live and do business, with a focus on transitioning to Net Zero. However, the Massachusetts Institute of Technology suggests that AI cannot currently replace most jobs in a cost-effective manner.
ai will shake up the labor market question is, will it be the end of work, or the beginning of a new era in rethinking the value of human capital? @gzeromedia https://t.co/czxMF40mSe
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Artificial intelligence can’t replace the majority of jobs right now in cost-effective ways, the Massachusetts Institute of Technology has said.
"King" Charles, in an address to Klaus Schwab's World Economic Forum: "The green recovery [from "Covid"] represents an unprecedented opportunity to rethink and reset the ways in which we live... We need a shift in our economic model that places the world's transition to Net Zero… https://t.co/6fQeqBCXMn
“It reminds me of processed cheese.” Customer-service is seen as a perfect application for the latest AI developments. But in a robotic world of efficiency, and manufactured responses, will we miss the human factor? https://t.co/93crWTe6OC
For many, calling a customer-service number equates to diving into the depths of hell. But others find moments of genuine connection. What happens when that connection stops being human? https://t.co/umSKSICqxO
Klaus Schwab: Davos is more than just a meeting; The WEF is representative of the world Source: https://t.co/hmVD8qSdYy https://t.co/xWvj6Cbpxy
Klaus Schwab: The 4th Industrial Revolution is already underway; It will change the way how we live, it will change business model, it will change competition among countries... Source: https://t.co/hmVD8qSdYy https://t.co/3Lu1Inn1nH
It’s a familiar scenario. Your online order goes wrong and you’re dawned with that sinking realisation that you’re going to have to phone customer services. Will talking to lifelike chatbots make this dreaded experience any better? https://t.co/0SDUU102ts
For many, calling a customer-service number feels much like falling into hell. Will AI make the experience better or worse? 1843 investigates whether chatbots will ever be able to truly replicate human connection: https://t.co/QykqU7fJZh Illustration: Mark Smith https://t.co/3Ukfa7YQer
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🚨MICROSOFT: AI WILL DISPLACE JOBS CEO: "I think there will be new job creation, new skills picked up. And yes, there will be overall displacement in the labor market." Source: NBC https://t.co/TCDLr1YbPh
If the core function of customer service is identifying the customer’s desire and satisfying it, then chatbots often fall at the first hurdle. But it won’t be like that for long. 1843 magazine investigates the future of call-centres https://t.co/fP3Z7TcaCg
This seems obviously correct. At some point, AI might revolutionize business. But right now, it’s a lot of upfront investment and nobody’s is really making money from it except Nvidia and a few others. https://t.co/aAFwpHPzCX
Nearly every industry has adopted AI to streamline and improve processes. But when it comes to selling, AI won't necessarily replace humans because the best customer experiences have both. Learn more: https://t.co/cknZiHFAyQ https://t.co/5NBlzMGAsU