Social Security Ends Phone Bank Updates March 29 Amid DOGE Pressure from Elon Musk

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Updated Mar 13, 2025, 09:00 PM

The Social Security Administration (SSA) has decided to eliminate the ability for beneficiaries to change their bank account information over the phone, citing concerns over direct deposit fraud. This change, effective from March 29, is part of a broader initiative to enhance security measures. Approximately 40% of Social Security direct deposit fraud has been linked to unauthorized changes in bank information via telephone. The SSA emphasized that all other telephone services will remain unchanged, refuting reports that suggested a complete elimination of phone services. The agency has introduced two-factor authentication through its 'my Social Security' online service or in-person visits to local SSA offices as the new methods for updating banking details. The decision comes amid pressure from the U.S. Department of Government Efficiency (DOGE), led by Elon Musk, which has been pushing for cost-cutting measures within the SSA. Earlier reports indicated that DOGE was considering broader cuts to SSA's phone services, which would have impacted millions of elderly and disabled Americans relying on these services for filing claims. However, following public and media scrutiny, the SSA has opted to proceed only with the narrower change related to bank information updates. The acting SSA Commissioner, Leland Dudek, has privately admitted that planned cuts of at least 7,000 SSA workers are part of President Trump's agenda, amid efforts to privatize Social Security.

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Sources

washingtonpost.com(10)cbsnews.com(3)kron4.com democracynow.org

HowardKurtz

@HowardKurtz

Social Security Drops Plan to End Phone Service for Retirement Claims After Story Leaks https://t.co/zFCIT9zQI4

KRON4 News

@kron4news

The Social Security Administration says reports that it will end telephone services are “inaccurate,” but system changes are being implemented to prevent fraud. https://t.co/JaSzRNuY9j