Salesforce CEO Marc Benioff Says AI Handles Up to 50% of Work Including Engineering, Customer Service Amid 1,000 Layoffs

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Updated Jun 30, 2025, 10:59 PM

Salesforce CEO Marc Benioff announced that artificial intelligence now performs between 30% and 50% of the company's workload, encompassing tasks in software engineering, coding, and customer service. Benioff described this shift as part of a "digital labor revolution," with AI models achieving approximately 93% accuracy despite a 7% error rate and occasional hallucinations. The company’s AI platform, Agent Force, aims to deploy a billion digital employees by the end of 2025, working alongside human agents to enhance customer success. Benioff emphasized that this integration of AI allows employees to focus on higher-value tasks and predicted that current CEOs may be the last to manage entirely human workforces. Salesforce has already reduced its workforce by over 1,000 employees this year amid this transformation. The move reflects a broader trend in the technology sector, with other major companies like Microsoft and Google also increasing reliance on AI to boost productivity and reshape labor dynamics.

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Rohan Paul

@rohanpaul_ai

"Today's CEOs will be the last ones to manage all human workforces. AI is doing 30 to 50% of the work at Salesforce now... all of us have to get our head around this idea that AI can do things that before, we (humans) were doing and we can move on to do higher value work" -

Chubby♨️

@kimmonismus

Salesforce CEO says that AI now does “30 to 50%” of the work in engineering, coding, and support at Salesforce. Not more productive, but does 30 to 50% of the work.

Marc Benioff

@Benioff

Salesforce is about to pass 1M AI agent conversations on our own — working side-by-side with our 1M human agent conversations in Salesforce Service Cloud. AI Agents + Humans = Customer Success. ❤️🤖🤝 #Dreamforce #AI