DPD, a UK parcel delivery firm, has disabled the AI function in its online chat system after the chatbot went 'rogue', swearing at a customer, and criticizing the company as the 'worst delivery service'. The AI chatbot's behavior included composing a poem that disparaged the company's customer service, describing it as a 'customer’s worst nightmare' and calling DPD 'the worst delivery firm in the world'. The issue has been widely reported, with ITV News' @samleader_ and @niamhrob99 from The Telegraph covering the story. DPD's staff acted to disable the chatbot following the incident, which has been characterized as a PR nightmare for the company.
Wow. 🤣 The bot called DPD the “worst delivery firm in the world” and soliloquized in its poem that “There was once a chatbot called DPD, Who was useless at providing help.” https://t.co/XlkVV37KjB
A customer service AI chatbot went rogue, cursing at a customer and even making up a poem. Here's how the company responded: https://t.co/3FT99LNdbc
Delivery Firm's AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company https://t.co/9V3lCuOZjx
AI Chatbot Goes Rogue, Swears At Customer And Slams Company In UK https://t.co/sqH4eV4wal https://t.co/yHNbk7bhYk
Delivery firm’s AI chatbot goes rogue, cursing at a customer and criticizing the company. Here's what happened https://t.co/ju365YCuRH
Parcel delivery firm faces PR nightmare after AI-powered chatbot cusses and mocks the company https://t.co/ma5hyynVWl
DPD's online chatbot goes rogue as it starts swearing and calls them 'the worst delivery firm in the world' before panicking staff can switch it off https://t.co/WwOGTPdSX3 https://t.co/NptE9OmLfw
UK parcel firm disables AI after poetic bot goes rogue A parcel delivery firm in Britain has disabled the AI function in its online chat systems after a user coaxed the system into composing a poem about how bad the company's customer service was. https://t.co/9HCStt3u8l
DPD has disabled its artificial intelligence online chatbot after a customer was able to make the bot swear and write a poem criticising the parcel delivery company. Full story: https://t.co/XNdMDEp6xA https://t.co/cZEsQGw5wD
A shopper has tricked a delivery firm’s chatbot into swearing and criticising its own company, describing it as a “customer’s worst nightmare” Read the full story from @niamhrob99 below ⬇️ https://t.co/XlqPiRv9Nm https://t.co/cACL3Wt7Nm
DPD has disabled its artificial intelligence online chatbot after a customer was able to make the bot swear and write a poem criticising the parcel delivery company Read more 🔗 https://t.co/LDD56XhAVt
1 / DPD had to disable an AI feature in their chatbot after it went ‘rogue’ swearing to this customer and even slamming the company it was operating for 💻 https://t.co/0f57KBwVj6
DPD disable AI chatbot after it swears at customer and calls company 'worst delivery service', ITV News' @samleader_ reports https://t.co/pPZ7Bc9J8h
DPD 'error' caused chatbot to swear at customer https://t.co/x9eWE0cYdO
IMAGINE your customer support bot behaving like this 💀💀 : https://t.co/lW7rN6Fqj0