Call waiting times at HMRC have risen by 350% over the past five years, according to a report by the National Audit Office (NAO). Britons collectively spent 798 years on hold to the tax authority in the last fiscal year, more than double the time spent waiting in 2019-20. The average wait time to speak to HMRC staff is now 23 minutes. The NAO report highlights the growing inefficiency in HMRC's customer service, which has left taxpayers increasingly frustrated. The data pertains to the fiscal year 2022-23, as noted by the spending watchdog.
'New figure is that it will take 800 years waiting on hold to get through to HMRC...' Researcher, TaxPayers' Alliance, Callum McGoldrick, reacts as HMRC waiting times soar. https://t.co/VVCMYmsTTT
HMRC: Taxpayers face longer waits of 23 minutes for helplines https://t.co/FcWVORX9xL
U.K. tax authority HMRC kept Brits on hold for nearly 800 years last fiscal year—and it’s getting worse. https://t.co/zzkIJ8Dbr2
Customers spent 798 years collectively waiting to speak with HMRC as they tried to settle their tax in 2022-23 – more than double the time spent waiting in 2019-20, according to a spending watchdog @DavidConnett1 reports 🔗 https://t.co/PgUkRx5ZEj https://t.co/UiVPWOL2x4
HMRC leaves taxpayers waiting on phone line for 23 minutes just to speak to staff https://t.co/alQT0dq51r
My latest story for @BylineTimes newspaper how the HMRC’s phone helpline left tax customers on hold for a total of 798 years https://t.co/4Y0k8H0Rzh
HMRC leaves callers on hold ‘for 800 years’, says spending watchdog https://t.co/mgKeeoc1VZ
Britons spent 798 years on hold to the tax authority, watchdog says https://t.co/DuJtCmATOm via @isabellaaward https://t.co/rIntHcepd9
Britons spent almost 800 years in total on hold to the country’s tax authority last fiscal year, according to the government spending watchdog https://t.co/MWk9LZWQIb
Call waiting times at HMRC rise 350% in five years, says NAO report https://t.co/FFyifNYo0y