TurboTax and H&R Block are under scrutiny for using AI in tax advice, with reports indicating that chatbots in popular tax services provide unhelpful or wrong answers up to half the time. Critics warn against trusting companies experimenting with AI for critical decisions.
Powerful AI tools can be incredibly useful -- just not for taxes. https://t.co/yzCl49Rmi4
Chatbot advice offered by popular tax services is frequently unhelpful or wrong, writes @geoffreyfowler. Itโs clear that "we canโt necessarily trust companies experimenting with AI to make the right decisions to protect our interests." https://t.co/4PKXjtq9Fh
Turbo Tax and H&R Block now use AI for tax advice. It's awful https://t.co/HGKN4KDGXo
Review by Geoffrey A. Fowler: In our tests, new chatbots in popular tax services were unhelpful or wrong as much as half of the time. https://t.co/gYpu45Okwf
TurboTax Adds AI That Gives Horribly Wrong Answers to Tax Questions https://t.co/78ve65OIrs
โWe just need your OK on a couple of things,โ TurboTax says as you prepare your tax return. Thatโs your red flag to watch out. https://t.co/e3KrUoGX8x